Customer Coordinator

Responsibilities

• Continuously review the performance of custodial partners to ensure that services rendered meet contract specifications.
• Note deficiencies, initiate corrective action, and follow up to ensure that work is promptly performed in a satisfactory manner.
• Support continuous process improvement by studying processes and procedures to identify causes for non-compliance, communicate findings, and ensure corrective action.
• Perform assigned Preventative Maintenance checks.
• Respond to internal/external customer requests through coordination with custodial and maintenance services.
• Ensure all health, safety and security procedures are adhered to and areas of concern are reported to the appropriate parties in a timely manner.
• Provide written and verbal reports about service level performance, problem areas, and discrepancy updates.
• Establish/maintain working relationships with the internal/external customers and other departmental AATC team members to ensure the highest level of communications and customer service.
• Identify discrepancies and enter in work order system.

Qualifications

• A minimum of 3 years’ experience in general maintenance and/or custodial services.
• An associate degree is preferred.
• Able to work a flexible schedule (nights, weekends, and holidays).
• Must be able to pass requirements for approval for an ATL badge with customs seal, including a 10-year background search by fingerprint analysis.

Success Characteristics

• Strong interpersonal, communication, and problem-solving skills across a diverse group of internal/external customers.
• A passion for customer service excellence.
• Organizational skills with the ability to successfully manage multiple priorities in a dynamic environment.
• Effectively multi-task and recognize and address important and time-sensitive tasks.
• A high level of integrity and dependability with a strong sense of urgency, accountability, and result-oriented.
• Able to work independently with minimal direction.
• Team-oriented with the ability to build consensus and effective relationships.

Pay

$45,792

Schedule

Shift work based on a seniority schedule.