Customer Service Coordinator - Power Systems Division

About the role

The Customer Service Coordinator plays a crucial role in providing exceptional customer service to customers within the Power Systems Division. This position focuses on ensuring customer satisfaction through proactive communication, problem-solving, and maintaining strong relationships.

Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person visits
• Resolve customer issues efficiently and professionally
• Follow up with customers to ensure their needs have been met
• Process customer orders and maintain accurate records
• Collaborate with internal teams to provide comprehensive solutions to customer problems
• Conduct regular follow-ups to ensure customer satisfaction

Requirements

• Bachelor's degree in Business Administration, Communications, or related field (or equivalent work experience)
• Minimum 2 years of experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Proficiency in Microsoft Office Suite
• Excellent problem-solving and analytical skills

About HOLT CAT

HOLT CAT, part of the Power Systems Division, is the largest Caterpillar dealership in the nation. We offer a wide range of industrial machinery and services, committed to delivering top-of-the-line equipment and sustainable growth solutions.