Facility Customer Service Coordinator

About the role

The Facility Customer Service Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. This position contributes to the growth of our business through supporting current and potential customers, handling inquiries and determining their product needs.

Responsibilities

• Address customer inquiries via telephone and email by providing accurate information regarding products and product applications
• Ensure high levels of customer satisfaction through excellent service
• Build positive relationships with customers
• Intake, process, and verify customer orders to ensure they are completed and documented accurately
• Build and maintain knowledge of all products to ensure effective customer recommendations
• Aid in moving and loading product
• Operate batch tinting equipment, as needed

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend and communicate in English
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion
• Must have at least one (1) year of work experience in customer service, retail, or sales

Qualifications

• Minimum Requirements: Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend and communicate in English
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion
• Must have at least one (1) year of work experience in customer service, retail, or sales
• Preferred Qualifications: Have an associate's degree or higher in Business, Sales, or Marketing
• Have at least one (1) year of experience working as a Facility Coordinator
• Have at least three (3) years of work experience in customer service, retail, or sales
• Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.)
• Have previous work experience selling paint and paint-related products
• Have prior work experience operating tinting or color matching equipment

Benefits

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Schedule

Full-time, Monday - Friday, 7:00am - 3:30pm