Facility Services Coordinator

About the role

The Facility Services Coordinator will provide administrative and technical support to the team in Seattle, WA. They will act as the first point of contact for clients and visitors, manage requests and room bookings, and assist with various tasks including visitor/contractor escorts, building access card issuance, and work order management.

Responsibilities

• Meet and greet clients and visitors
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings
• Avoid the internal site management team, acting as the conduit for client requests as well as other requests as required
• Absorb visitor/contractor escorts and instructing and supervising as required
• Manage the collection and distribution of internal and external mail & courier deliveries
• Support in the provision of building access cards to staff and contractors
• Supporting in meeting room requirements (ex. room reconfigurations & catering provisions)
• Backup for receptionist during lunch and PTOSubmit and monitor work orders with landlord
• Process Fedex packages
• Submit and monitor workorders for Lab building
• Perform 1 tier support for printer and plotter issues
• Perform scheduled PM checks of First Aid Kits, AED’s and Fire Extinguishers
• Other duties include:

Requirements

• HSE policies and procedures are met and maintained by all stakeholders
• Strong demonstrated experience working in a Customer Service Center environment
• Demonstrated understanding of customer service principles
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization
• Demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism
• Demonstrated attention for detail and grammar
• Proficient in relevant computer software Word, Excel, Outlook (or related program)
• Good key board skills, speed and accuracy
• Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities

Qualifications

• HSE policies and procedures are met and maintained by all stakeholders
• Strong demonstrated experience working in a Customer Service Center environment
• Demonstrated understanding of customer service principles
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization
• Demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism
• Demonstrated attention for detail and grammar
• Proficient in relevant computer software Word, Excel, Outlook (or related program)
• Good key board skills, speed and accuracy
• Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities

Skills

• Customer service skills
• Administrative support skills
• Technical support skills
• Communication skills
• Attention to detail
• Keyboard proficiency
• Flexibility and adaptability

Benefits

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

Pay

The salary range for this non-exempt position in the US is $22.50

Schedule

Not specified

Contact

Visit us online at https://www.bgis.com/us/careers/ for more information. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.