Service Coordinator

About the role

PumpMan, a Harrington Company, is seeking a Service Coordinator to join our dynamic team. The Service Coordinator will be responsible for coordinating the daily activities of various departments to ensure efficient execution of customer projects, repair work, and service operations.

Responsibilities

• Coordinate daily activities between the Field Service, Repair Shop, Warehouse, Purchasing, and Sales departments.
• Maintain accurate records within Service Fusion, Syteline, and other company software systems.
• Generate reports and provide operational updates to management as requested.
• Support forecasting, workload planning, and departmental reporting activities.
• Perform additional duties as assigned.

Requirements

• Associate degree, technical school training, trade school certification, or equivalent work experience.
• Minimum 3-5 years of experience in industrial service, construction, mechanical repair, manufacturing, operations, or a related field.
• Strong understanding of pumps, motors, rotating equipment, industrial maintenance, or related industries preferred.
• Excellent organizational, communication, and customer service skills.
• Ability to prioritize and manage multiple projects simultaneously.
• Strong problem-solving and decision-making abilities.
• Proficiency with Microsoft Office and business management software systems.
• Valid driver's license required.

Qualifications

• Experience coordinating both field service and repair shop operations.
• Experience with Service Fusion, Syteline, ERP systems, or similar service management software.
• Experience with purchasing, inventory control, receiving, and material management.
• Previous scheduling, dispatching, operations coordination, or project coordination experience.
• Understanding of job costing, labor utilization, operational performance metrics, and workflow management.
• Experience in the pump, motor, rotating equipment, industrial service, or mechanical repair industry.

Skills

• Strong organizational and communication skills.
• Ability to prioritize and manage multiple projects simultaneously.
• Problem-solving and decision-making abilities.
• Proficiency with Microsoft Office and business management software systems.

Benefits

PumpMan, a Harrington Company, offers an outstanding benefits package designed to support our employees' health, financial wellness, and work-life balance. Benefits include:

• Medical Plans: Choose from HDHP/HSA (with monthly company contributions) or a PPO option.
• Spousal HRA: SIHRA covers 100% of eligible expenses up to $9,400 per individual or $18,800 per family each calendar year.
• FSAs: Flexible spending options for health and dependent care expenses.
• Dental: Comprehensive, including orthodontic care for both children and adults.
• Vision: Includes discounts on Lasik.
• Telehealth & Concierge: 24/7 healthcare access with prescription services for enrolled members.
• Life Insurance and AD&D: Company paid life and AD&D coverage.
• Long Term Disability: Company paid LTD program.
• Optional Coverages: Short term disability, voluntary pet care, identity protection, voluntary life insurance with optional dependent coverage, plus supplemental critical illness, accident, and hospital indemnity.
• Employee Assistance Program: Professional support for employees during critical times.
• Retirement: 401(K) & Roth: 100% company match on the first 3%, plus 0.5 match on the 4th and 5th%.
• Work/Life Balance: Paid Time Off: Start with 3 weeks, with the potential to accrue up to 5 weeks per year. Holidays: 7 paid holidays, including the day after Thanksgiving. Additional Leave: Coverage for jury duty, witness duty, and bereavement leave.

Pay

The salary range for this position is $50,000 - $75,000 annually, depending on experience and qualifications.

Schedule

This is a full-time position with flexible hours to accommodate the needs of the business and the employee.