Services Coordinator

Job Summary

The Services Coordinator at Booth Manor, a division of The Salvation Army North & Central Illinois Division, assists and advises residents and families on services necessary for a self-reliant lifestyle. They promote wellness activities, educate residents on available services, and act as a liaison between community agencies and residents. This role requires collaboration with the property manager and other management staff.

Essential Duties And Responsibilities

• Affords residents and families advice on necessary services to maintain a self-reliant lifestyle.
• Promotes wellness activities for all residents.
• Educates residents, families, and staff on available community resources.
• Builds informal support networks among residents and families.
• Liaises with community agencies, service providers, and residents.
• Serves as a team member with the facility manager and other Booth Manor staff.
• Encourages residents to take proactive steps in meeting their social, psychological, and physical needs.
• Facilitates meeting of needs when necessary, avoiding unhealthy dependence.
• Uses the least drastic intervention necessary to alleviate problem situations.
• Makes volunteer support programs with service organizations available to residents.
• Advocates and negotiates on behalf of residents for adequate, timely, and cost-effective services.
• Monitors the delivery of services to ensure they are appropriate, timely, and satisfactory.
• Provides limited case management for residents, including evaluating social, psychological, and physical needs and developing a service plan.
• Reports all suspected abuse situations to the appropriate agency.
• Assembles a directory of community services and makes it available to residents, families, and management.
• Aids management in identifying residents who need assistance.
• Maintains individual files on residents containing intake information, service termination information, quarterly reviews, abuse records, and resident/family meeting notes.
• Ensures confidentiality of resident files by keeping them in a secure area.
• Completes reports with copies given to the site manager and HUD officials upon request.
• Pursues additional services through private, local, state, and federal sources.
• Creates a service management plan as needed.

Minimum Knowledge, Skills, And Abilities

• Bachelor's degree required, preferably in Social Work, Gerontology, Psychology, or Public Health.
• 2-3 years of experience in Social Work or a related field.
• Demonstrated working knowledge of community services in the region, particularly those provided for Booth Manor residents.
• Proven experience in service management, including organizing, problem-solving, and advocating.
• Knowledge of the aging process, elder services, disability services, drug and alcohol abuse, and mental health issues.
• Awareness of eligibility and procedures for federal and state entitlement programs.
• Understanding of legal liability issues related to service coordination.

Reporting Relationships

This position reports to the Assistant Divisional Director of Social Services. The individual acts as a representative of The Salvation Army and its mission in all contacts related to this position.

JOB LIMITATIONS

• Uses Army resources only as allocated or approved.
• Keeps the Assistant Divisional Director of Social Services informed on critical issues.
• Adheres to all policies and procedures in carrying out responsibilities.

Compentencies

• Excellent communication (verbal and written) and interpersonal skills.
• Uses diplomacy and good judgment.
• Demonstrated ability to use initiative and be a self-starter.
• An attention to detail, procedures, processes, and policies.
• A positive attitude and flexibility in light of changing job situations/priorities.
• An ability to work with confidential material.
• An ability to manage projects, priorities, and programs in a constantly changing environment.
• Supports The Salvation Army's mission by treating every donor, contact, and colleague with respect and dignity, without discrimination.

Performance Measures

The individual will be evaluated on achieving the outcomes of this position, the timeliness, accuracy, and completeness of accomplishing assigned goals.

Physical Demands/Work Environment

• Required to do moderate physical work and lift up to 10 pounds.
• Works in an office environment with a low noise level.