Services Coordinator

Key Responsibilities

• Work closely with recruiters to launch candidate intake process and assist with follow up.
• Maintain internal database of applicants accurately and urgently.
• Schedule all screenings and client interviews.
• Work closely with Services Manager to begin onboarding process once candidate is selected.
• Aid Services Manager in communication with consultants regarding time tracking, invoicing or payroll, and compliance requirements.
• Manage ServiceNow tickets for onboarding, access, equipment, and issue resolution.
• Develop and improve workflows, templates, and process documentation.
• Ensure all systems and records are updated with accurate offboarding details.
• Care for consultants' morale by coordinating the ordering of bereavement, baby, and wedding gifts.
• Oversee time tracking processes for consultants (W2, C2C, and 1099).
• Reconcile time submissions and follow up with consultants and managers for approvals.
• Identify process gaps and recommend improvements (e.g., W2 PTO tracking via Paylocity).
• Collaborate with internal accounting team to ensure accurate and timely payroll processing.

Requirements

• 5+ years of experience in business operations, staffing, recruiting coordination, or consultant management.
• Extreme attention to detail and organizational skills, and process and efficiency focus.
• Strong understanding of onboarding processes, compliance requirements, and contract management.
• Experience with tools such as Salesforce, DocuSign, FieldGlass, ServiceNow, or similar systems.
• Experience with reporting tools such as Microsoft Excel and PowerBI.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and relationship management skills.