Facility Coordinator
Cushman & Wakefield · Nashville, TN · Today
On-siteManagement$21.86–$25.721153/hrFull-time
About the role
The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with ongoing facility and team-related responsibilities.
Responsibilities
- Provide general overall facility management services, including continuous monitoring of office/facility operations.
- Follow up with clients to ensure customer satisfaction.
- Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action.
- Maintain on-going communication with contractors, clients, and team.
- Aid in site inspections within the assigned building portfolio.
- Create work orders and assign work orders to the engineering staff, subcontractors, and vendors.
- Report on open and closed work orders and check the status of open work orders with the assigned party.
- Request, review, and submit work orders, bids, and proposals from vendors.
- Verify final invoice pricing and process payments in a timely manner.
- Aid in vendor performance management, including vendor training and performance monitoring.
- Manage complex work orders such as environmental issues and disaster recovery.
- Assist with special events in support of clients.
- Provide process and procedures training and direction to new associates.
- Measure and report key performance indicators against service level agreements.
- Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product.
Qualifications
- A high school diploma or GED is required.
- An associates or bachelors degree in facilities management, building, business or other related field is preferred.
- A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity is required.
- Previous customer service experience is preferred.
- Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications is preferred.
- Previous experience working in the facilities/property management, commercial real estate or professional services industries is preferred.
- Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes is required.
- Proficient in understanding management agreements and contract language is required.
- Working knowledge of computer software programs and base building systems is required.
- Demonstrated ability to exercise good judgment is required.
- Excellent interpersonal skills are required.
- Ability to work a flexible schedule as needed, including but not limited to overnight travel, on-call after hours, and weekends is required.
Skills
- Communication Proficiency (oral and written)
- Customer Focus
- Initiative
- Sense of Urgency
- Multi-Tasking
- Detail Oriented
- Financial Knowledge
- Time Management Skills
- Team Orientation
Benefits
Additional eligibility qualifications include:
- Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes
- Proficient in understanding management agreements and contract language
- Working knowledge of computer software programs and base building systems
- Demonstrated ability to exercise good judgment
- Excellent interpersonal skills
- Ability to work a flexible schedule as needed, including but not limited to overnight travel, on-call after hours, and weekends