Service Coordinator

About the role

The Service Coordinator plays a critical role on our Operations team. In this position, you’ll be at the center of daily operations—coordinating schedules, optimizing efficiency, and ensuring a seamless experience for both customers and technicians. If you love staying organized, enjoy problem-solving, and thrive in a dynamic environment, this role will keep you engaged and challenged every day. It also offers a clear path for advancement into Project Management, Operations Management, Analysis, or Sales.

Responsibilities

• Manage the service schedule for a specific geographic region, coordinating up to 10 technicians.
• Optimize daily productivity (revenue) by scheduling work based on technician skills and route efficiency.
• Hold technicians accountable for time and attendance policies while ensuring adherence to the service schedule.
• Identify opportunities for process improvements and assist with revisions to drive efficiency and enhance customer experience.
• Apply strong customer service skills to handle client interactions and resolve issues effectively.

Requirements

• College degree or Two or more years of experience in customer service, project coordination, or facility services preferred.
• A willingness and ability to learn new technology—we use an industry-specific platform called ServiceTrade (training provided, but success comes from your initiative to develop your skills).
• Strong interpersonal and persuasive abilities.
• A customer-focused, professional approach to every interaction.
• A talent for staying calm and organized when priorities shift.
• A confidence working with technicians, customers, and internal teams to keep work moving and expectations clear.

Qualifications

• Familiarity with local geography is a plus but not required.

Skills

• Organizational skills.
• Problem-solving skills.
• Customer service skills.
• Interpersonal skills.
• Time management skills.

Benefits

Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role. Expected salary range between $65,000 - $90,000 per year.

Pay

Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.

Schedule

Flexible Dress Code : Upon joining, you’ll receive branded Encore swag, and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.