HVAC TB Customer Resource Coordinator

What You Will Do

• Receives customer requests for unscheduled or scheduled service.
• Schedules technicians to align with customer and service needs.
• Communicates the action plan and services to be provided directly to the customer.
• Ensures work meets customer expectations and follows up as needed.
• Answers customer inquiries and resolves or escalates issues.
• Debriefs activities daily.
• Provides daily schedules to technicians.
• Maintains consistent communication with technicians.
• Follows up on activities to ensure completion within a set timeframe.
• Maintains customer account information in NxGen.
• Schedules and manages preventive maintenance visits on time.
• Supports parts ordering and PO creation.
• Assists with start-up support.
• Manages Work In Progress (WIP).
• Reconciles exceptions (SIR and AP).
• Attends daily team huddles and weekly planning/scheduling meetings.
• Affords assistance with time and expense reporting.
• Reviews and corrects unassociated time for technicians' timesheets.
• Performs other duties and administrative activities as assigned.

How You Will Do It

• On-site preferred.
• Handles multiple projects and tasks with tact, cooperation, and persistence.
• Prioritizes work based on financial impact and business goals.
• Influences diverse teams to achieve tasks and goals.

Required

• High school diploma or equivalent with 2-5 years of service industry experience managing service operations and/or scheduling.
• Ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Strong interpersonal skills to communicate with both internal and external clients.
• Experience and/or basic project accounting or costing principles (preferred).

Preferred

• Associate degree.
• Experience and/or basic project accounting or costing principles.