Customer Advocate, Remote

The Role

As a Customer Advocate, you'll be the steady, supportive voice helping members navigate healthcare questions, medications, appointments, and benefits. You'll handle 50-70 interactions per day, balancing empathy with technical skill.

Training & Schedule

• Paid Training (8 weeks): 8:00 AM - 4:30 PM EST
• Attendance is 100% mandatory
• Permanent Schedule: Must have availability between the hours of 8:00 AM and 8:00 PM
• Start Date: July 13, 2026

What You Bring

• A High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Strong Microsoft Word, Excel, Outlook, and Teams skills
• Ability to navigate multiple systems at once
• Excellent attention to detail
• Clear, professional communication

Bonus Points For

• Call-center or high-volume environments
• Healthcare or insurance experience
• Advocacy-based roles (social work, behavioral health)
• Retail or service roles requiring problem-solving

What You Get

• Competitive pay
• Bonus opportunities
• Comprehensive benefits
• Clear advancement pathways
• A mission-driven team that values your growth