Remote Customer Support Advocate

Role Overview

As a Customer Support Advocate, you will manage inbound inquiries from small business customers via phone, email, and chat, providing solutions related to payroll, benefits, compliance, and HR topics. You will interface with all management levels, including executives, troubleshooting issues, offering guidance, and ensuring customer satisfaction. Your responsibilities include resolving open issues promptly, utilizing available resources, and contributing to product improvements and customer retention.

Key Skills & Qualifications

• Minimum 5 years in customer service, preferably in B2B SaaS or contact centers
• At least 1 year in payroll, benefits, or HR administration
• Excellent communication skills, both written and verbal
• Ability to simplify complex topics and develop creative solutions
• Self-motivated, responsible, and adaptable
• Multilingual skills a plus

Core Competencies & Values

• Consultative approach with active listening
• Responsibility and accountability
• Openness to change and learning
• Solution-oriented mindset
• Curiosity and continuous growth

Alignment with Core Values

• Camaraderie
• Openness
• Grit
• Integrity
• Simplicity