Customer Account Coordinator
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Spartanburg, SC.
About the role
Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution.
Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish.
Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed.
Track and reconcile order-related information, supporting light billing and payment tracking functions.
Monitor and track customer inventory levels and shipment status using Excel or other internal tools.
Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns.
Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve.
Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows.
Responsibilities
- Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
- Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
- Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
- Track and reconcile order-related information, supporting light billing and payment tracking functions
- Maintain customer inventory levels and shipment status using Excel or other internal tools
- Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
- Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
- Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Requirements
- 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service
- Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure
- Strong communication skills and the ability to build relationships across departments and with customers
- Highly organized and detail-oriented, especially in managing data and account accuracy
Qualifications
- Strong Excel skills (data entry, basic formulas, spreadsheet organization)
- Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCSP
- Previous experience managing customer accounts and collaborating with sales, shipping, or production
- Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment
Skills
- Strong Excel skills (data entry, basic formulas, spreadsheet organization)
- Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCSP
- Previous experience managing customer accounts and collaborating with sales, shipping, or production
- Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment
Benefits
- Medical
- Dental
- Vision
- Flexible Spending and Health Savings Accounts
- Life Insurance
- Disability
- Retirement
- Paid Vacation/Time Off
- Education Assistance
- May also include infertility assistance, paid parental leave, and adoption assistance
Pay
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
Schedule
Monday – Friday | 8 AM – 5 PM EST | flexibility based on customer demands