Customer Account Coordinator

About the role

We're seeking a Customer Service Representative to work at a premier manufacturing client in Farmington, CT.

Responsibilities

• Providing excellent customer service to internal and external customers via inbound and outbound communications
• Answering incoming emails, assisting with quotes, orders, and providing tracking updates and general inquiries
• Maintaining professionalism and establishing positive rapport with customers and teammates
• Entering quotes and orders, processing requests accurately and promptly using SAP and other systems
• Meting customer service targets such as order entry and handling miscellaneous administrative duties as needed
• Collaborating with other internal departments to resolve customer needs

Requirements

• Previous customer service experience (mandatory)
• Skilled in accurate data entry and patient, diplomatic communication
• Strong knowledge of Microsoft Office, SAP, or other CRM systems
• Able to learn quickly and adapt to new processes
• Able to work weekends, nights, and some holidays as required
• Hold a minimum of a High School diploma or equivalent (college degree preferred)

Qualifications

• High School diploma or equivalent (college degree preferred)

Skills

• Customer service skills
• Data entry skills
• Microsoft Office proficiency
• SAP or similar CRM system proficiency

Benefits

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

Pay

$20.00/hr | Weekly Pay

Schedule

Monday-Friday | 8:00AM - 4:30PM | Full-Time | Hybrid: 3 Onsite / 2 Remote