Customer Account Coordinator

Responsibilities

• Communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations.
• Has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries.
• Responsible for multiple accounts of small to medium customers with high complexity.
• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

Requirements

• A high school diploma or GED.
• PREFERRED: Experience working in a manufacturing environment.
• PREFERRED: Computer data-entry experience.
• PREFERRED: Experience in the corrugate box industry.
• FIVE YEARS OF CUSTOMER RELATIONS EXPERIENCE; PREFERABLY 1+ YEARS INDUSTRY SPECIFIC CUSTOMER RELATIONS EXPERIENCE.

About the Role

The Job You Will Perform:

Customer Account Coordinator at International Paper is responsible for communicating with customers, estimating and entering orders, and performing various activities to support Sales, Manufacturing, and shipping operations. They must have a basic understanding of manufacturing processes and collaborate with production staff to ensure timely customer deliveries. They manage multiple accounts of small to medium customers with high complexity, taking customer orders, placing orders, and maintaining customer data.

Skills

• Action Oriented.
• Being Resilient.
• Customer Focus.
• Instills Trust.

Benefits

• Health, welfare, and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

Career

The Career You Will Build:

Leadership training, promotional opportunities.

The Impact

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're Proud to be IP.

The Culture

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring, and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged, and have an opportunity to do their best work every day.

The Company

The Company You Will Join:

International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates, and shareholders to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains, and create lasting value.