Customer Account Coordinator

Pay Rate: $48,000 - $64,000. Multiple factors, including individual experience, skills, and abilities, will determine placement within the pay range.

About the role

Initial point of contact for Sales and Customer. Must effectively communicate across multiple levels of the organization including production, management, accounting, shipping, and design. Developing strong client relationships that provide significant input to production planning and service strategies.

Responsibilities

• Work with operations and utilize the scheduling system to achieve on-time deliveries.
• Order Management functions including: estimating, communicating timelines, order entry, follow-up, tracking, and billing accurately.
• Responsible for communicating order status.
• Maintain a high degree of accuracy across many systems, including order entry, purchase requisition, estimating, and maintaining price adjustment files.
• Initiate entry of customer complaints into the customer feedback system and follow up as needed to assist in providing timely resolution.
• Inventory management with regard to warehouse replenishment orders, analysis of min/max levels, making suggestions for adjustment due to seasonality.
• Communicate aging inventory and assist in reconciliation of aged product.
• Vendor management and coordination of raw materials to support delivery timelines.

Requirements

• Proficiency in computer applications including Microsoft Word, Excel, PowerPoint, and Outlook. HRMS, Kiwi, & SAP a plus.
• Excellent problem-solving skills.
• Ability to adapt to fluctuations in business cycles and workloads due to seasonality of accounts.
• Ability to perform math functions including working with fractions and decimals, manipulating and recording figures to provide accurate quantities, estimating, and quotations.
• Effectively multi-task and prioritize time and work.
• 2-5 years of customer service experience, preferably industry-specific and account management.
• Bachelor’s degree preferred.

Benefits

• Health, welfare, and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), and Company-funded retirement contributions.
• Paid Time Off.
• Education & Development (including Tuition Reimbursement).
• Student Loan Repayment Assistance.
• Voluntary Benefits including insurance for home, auto, vision, and pets.
• Leadership training and promotional opportunities.

About Us

International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates, and shareowners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains, and create lasting value. Learn more at internationalpaper.com.

We promote employee well-being by providing safe, caring, and inclusive workplaces. Our team members around the world bring diverse backgrounds, experiences, and perspectives. We are committed to creating a culture where all individuals are respected, valued, engaged, and have an opportunity to do their best work every day.