Customer Account Coordinator

Georgia-Pacific is seeking a Customer Account Coordinator for our EarthKraft mailers division of GP Packaging. This position acts as a primary liaison between our customers and our internal and external partners, production operations, logistics, supply chain, and warehouses. Our top priority is to ensure that our customers’ needs are met with the highest level of quality and service.

About the Team

The Mailers division is our newest division of GP Packaging. Over the last 3 years, we have grown our team and business successfully delivering 3 billion mailers in total! Our team is remote, but very collaborative within this environment. The ideal candidate must bring a positive attitude and entrepreneurial drive each day, working within a dynamic team with a high level of integrity.

Schedule

This is a remote position that will require up to 10% travel. We are ideally looking for someone on the West Coast as this position will be supporting our West Coast facilities and warehouses. The schedule is typically 8am to 5pm (in Pacific Time) on Monday to Friday with flexibility for overtime & rotating weekend coverage.

Responsibilities

• Customer focused to deliver above average results and exceed client expectations in an OTIF environment.
• Daily order entry in ERP systems and logistics portal, including order validation for accuracy in pricing, quantity, and customer delivery expectations.
• Consistently meeting strict deadlines for order processing, scheduling, and delivery to our warehouse teams.
• Continuously prioritizing tasks and reacting or adapting quickly to challenges and opportunities.
• Professionally interact with customers and sales reps by phone and email to receive orders and manage product/spec changes.
• Work cross-functionally within your team and with all process stakeholders in shipping, logistics, quality, accounting, and sales to facilitate order flow and communicate customer-specific requirements.
• Demonstrate strong attention to detail, multitasking, and cognitive skills (listening, analyzing, interpreting data).
• Exhibit strong written and verbal communication skills as well as prioritization and time management skills.
• Desire to create and offer best practices in process, productivity, and proficiency.
• Utilize Microsoft Office 365 Suite (SharePoint, Excel, Word, Teams, etc.) as well as multiple systems/programs simultaneously.

Requirements

• Experience with logistics customer service, scheduling, and the fundamentals of shipping.
• Experience with customer interactions; face-to-face, telephone, or electronically.

Qualifications (Preferred)

• Experience with manufacturing ERP systems such as PLEX, SAP, JDE, Oracle.
• Experience with EDI order processing.
• Experience working with 3PL distribution services, transportation, and logistics companies.
• Experience working with major customers like Amazon, Walmart, or Costco.
• Willing to travel up to 10%.

Pay

For this role, we anticipate paying $26 - $29 per hour. This role is eligible for variable pay, issued as a monetary bonus or in another form.

Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength—focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes:

• Medical, dental, vision, flexible spending and health savings accounts.
• Life insurance, ADD, disability, retirement, paid vacation/time off.
• Educational assistance, and may also include infertility assistance, paid parental leave, and adoption assistance.

Specific eligibility criteria is set by the applicable Summary Plan Description, policy, or guideline, and benefits may vary by geographic region.

About Georgia-Pacific

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products, and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day—to make everyday products even better.