Customer Account Coordinator

Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Spartanburg, SC.

About the Role

Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution.
Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish.
Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed.
Track and reconcile order-related information, supporting light billing and payment tracking functions.
Monitor and track customer inventory levels and shipment status using Excel or other internal tools.
Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns.
Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve.
Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows.

Responsibilities

• Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
• Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
• Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
• Track and reconcile order-related information, supporting light billing and payment tracking functions
• Maintain customer inventory levels and shipment status using Excel or other internal tools
• Communicate with internal stakeholders and customers to provide timely updates and address concerns
• Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
• Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows

Requirements

• 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service
• Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure
• Strong communication skills and the ability to build relationships across departments and with customers
• Highly organized and detail-oriented, especially in managing data and account accuracy

Qualifications

• Strong Excel skills (data entry, basic formulas, spreadsheet organization)
• Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCSP
• Previous experience managing customer accounts and collaborating with sales, shipping, or production
• Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment

Skills

• Strong Excel skills (data entry, basic formulas, spreadsheet organization)
• Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCSP
• Previous experience managing customer accounts and collaborating with sales, shipping, or production
• Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment

Benefits

• Medical, dental, vision, flexible spending and health savings accounts
• Life insurance, ADD, disability, retirement
• Paid vacation/time off, educational assistance
• May also include infertility assistance, paid parental leave and adoption assistance

Pay

Compensation details are confidential and will be shared with candidates after a conditional offer of employment is made.

Schedule

Monday – Friday | 8 AM – 5 PM EST | flexibility based on customer demands