Customer Account Coordinator

About the role

The Customer Account Coordinator supports Georgia-Pacific's Mt. Wolf box plant. This position acts as a primary liaison between the sales team, internal departments, and customers, ensuring accurate orders, quality customer service, and deliveries.

Responsibilities

• Manage customer accounts through proactive communication by phone and email
• Collaborate with internal teams to ensure customer satisfaction
• Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data
• Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs and requirements
• Cook shipments of products with the shipping department
• Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
• Partner with the Commercial team to ensure Georgia-Pacific is the preferred partner in the market for our customers
• Create new items and manage new items through the production process
• Aid with accounts payable/receivable duties as needed
• Utilize Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis

Requirements

• 2+ years of Customer Account Management experience
• Comfortable using all Microsoft Office products
• Intermediate experience using Excel (creating and utilizing formulas and spreadsheets to track, calculate, and analyze data)
• Record-keeping management/documentation experience
• Experience working with cross-functional teams and vendors

Qualifications

• Inventory management experience
• Experience coordinating shipments with logistics/shipping departments
• Experience in a manufacturing, industrial, warehousing, distribution, or packaging environment

Skills

• Microsoft Office Suite proficiency
• Excel proficiency (creating and utilizing formulas and spreadsheets)
• Customer service and communication skills
• Teamwork and collaboration skills
• Problem-solving and root cause analysis skills

Benefits

Our benefits package includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Pay

Details on pay are not specified in this posting.

Schedule

The Customer Account Coordinator operates on a 8am-5pm schedule Monday-Friday, with flexibility as needed based on customer demand.