Customer Account Coordinator
Pay Rate: $48,300 - $64,400. Multiple factors, including individual experience, skills, and abilities will determine where an employee is ultimately placed in the pay range.
Schedule: Salaried, Full-Time
Physical Location: Lafayette, LA
About the Role
Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing, and Shipping operations. You will have a basic understanding of manufacturing processes and work with production staff to achieve on-time customer deliveries. This role manages multiple accounts of small to medium customers with high complexity.
Responsibilities
- Take customer orders either directly from customers or account managers.
- Place orders on a timely basis for purchases of materials and supplies to be used in production.
- Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
- Process purchase orders, coordinate account credits, and maintain customer data.
- Work with production staff and utilize the KIWI system to achieve on-time customer deliveries.
Requirements
- High school diploma or GED.
- Five years of customer relations experience; preferably 1+ years industry-specific customer relations experience.
- Preferred experience working in a manufacturing environment.
- Preferred computer data-entry experience.
- Preferred experience in the corrugated box industry.
Skills
- Action Oriented
- Being Resilient
- Customer Focus
- Instills Trust
Benefits
- Health, welfare, and retirement plans including Medical, Dental, and Life insurance.
- Flexible Spending Accounts.
- Short-term and Long-term Disability.
- 401(k) with company-funded retirement contributions.
- Paid Time Off.
- Education & Development (including Tuition Reimbursement).
- Student Loan Repayment Assistance.
- Voluntary Benefits including insurance for home, auto, vision, and pets.
About the Company
International Paper (NYSE: IP) is a global leader in sustainable packaging solutions. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what’s next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa, and Europe. Net sales for 2024 were $18.6 billion.
Culture
International Paper promotes employee well-being by providing safe, caring, and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.