Customer Account Coordinator

Responsibilities

• Receiving, entering and tracking customer orders.
• Traffic coordination for customer accounts.
• Respond to and resolve difficult and sensitive inquiries and complaints.
• Follow and reconcile customer contract commitments on a regular basis to ensure compliance with agreed upon shipping periods.
• Ensure product is allocated accurately
• Communicate with sales, distribution and accounting colleagues as well as customers on orders then follow up as needed.
• Compile, maintain, process and prepare a variety of records and reports.

Qualifications

• Excellent computer skills (Microsoft Excel, Outlook, Word, PowerPoint)
• Methods and techniques for conflict resolution
• Fluent in English; effective written and verbal communication
• Enjoys customer interaction
• Quick learner
• Strong work ethic
• Adapts to change quickly
• Works well under pressure
• Honest, forthright and trustworthy - not political
• Persistent in getting results, but patient

Compensation

This role will star between $19.00 and $22.00 per hour, depending upon qualifications.
Benefits: Morning Star offers a top-tier, comprehensive health plan, including medical, dental, and vision, and we pay the full monthly premiums for the Colleague and all eligible family members. The company also contributes to Colleagues' Health Savings Accounts. Year-round Colleagues are eligible to enroll in our 401K plan, with 4% match.