CSR/Dispatcher for Plumbing Company

About Us

We are committed to upholding a service philosophy that prioritizes respect, courtesy, and exceptional customer service. As a key member of our team, you will play a crucial role in ensuring that our customers receive the support and assistance they need in a timely and professional manner. All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment-related decisions related to its franchised business.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Enter call details accurately and promptly into Service Titan.
• Schedule, reschedule, and confirm service appointments.
• Prioritize and coordinate the scheduling of services based on customer requirements.
• Dispatch technicians to job locations efficiently.
• Communicate with field technicians regarding job details, changes, and customer needs.
• Close out completed jobs using information provided by technicians.
• Coordinate any schedule delays with both customers and service technicians.
• Perform additional duties as necessary to support the team and meet customer needs.
• Make customer follow-up calls.
• Maintain a professional, organized, and customer-focused approach in a fast-paced environment.

Requirements

• Must thrive in a fast-paced environment and remain calm under pressure.
• Minimum one year of office/phone experience.
• Excellent written and verbal communication skills.
• Strong attention to detail with exceptional data entry skills.
• Positive attitude and passion for providing outstanding customer service.
• Ability to work both independently and as part of a team.
• Flexibility to work occasional Saturday or Sunday shift.

Benefits

• Competitive salary
• Free food & snacks
• Paid time off