CSR/Dispatcher

Responsibilities

• Use ServiceTitan software to manage schedules and dispatch technicians.
• Communicate effectively with customers, technicians, and management.
• Handle customer calls for scheduling, rescheduling, and job coordination.
• Manage time-keeping for technicians, technicians jobs, and maintain an above-average booking rate.
• Follow up on unsold estimates and completed work, soliciting reviews for technician performance.
• Maintain lead quality. Request lead credits when necessary.
• Ensure rapid response to leads within 5 minutes.
• Work hours: 7:30 am to 4:00 pm (occasionally until 5:00 pm), Monday to Friday, with some Saturdays as needed.
• Initially in-office, with potential for remote work once proficient in systems and operations.

Requirements

• Preferred experience with ServiceTitan software.
• Excellent phone and communication skills.
• Strong multi-tasking abilities.
• Experience in scheduling and dispatching for a home service company is preferred.
• Fluent in English; Spanish is a plus.
• Self-starter, motivated, and a doer.

Benefits

Initially in-office, with potential for remote work once proficient in systems and operations.

Pay

Details TBD

Schedule

7:30 am to 4:00 pm (occasionally until 5:00 pm), Monday to Friday, with some Saturdays as needed.