Dispatcher

Req ID: 8739 | Full-time position | Pay group: X60 | Cost center: 56443

About the role

Transdev in Chicago, IL is seeking a Dispatcher to oversee road service through communication with Operators and provide customer support to clients. We are looking for customer service-oriented professionals dedicated to safety.

Transdev partners with cities, counties, airports, companies, and universities across the U.S. to operate transportation systems, maintain vehicles and fleets, and deliver mobility solutions. As part of a global company, Transdev operates in 19 countries with 110,000 team members, driven by a purpose to empower freedom of movement through safe, reliable, and innovative solutions.

Responsibilities

• Oversee road service assigned to carriers by tracking trip performance measures, route punctuality, incidents, and other key metrics.
• Provide customer support by responding to questions and concerns regarding customer trips, including no-shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators; act as a liaison between the carrier and emergency services.
• Review daily route performance and proactively address situations that impact customer service.
• Perform other duties as required.

Requirements

• High School Diploma or GED; Technical Degree preferred.
• 3–5 years of dispatching experience.
• Excellent verbal, interpersonal, and customer service skills.
• Strong problem-solving and analytical abilities.
• Ability to work shifts or flexible schedules as needed.
• Subject to DOT drug testing and physical, if applicable. DOT Regulation 49 CFR Part 40 prohibits the use of Schedule I drugs, including cannabis, for any reason.
• Must be eligible to work in the United States without requiring sponsorship now or in the future.
• Must successfully pass a pre-employment drug screen.

Physical Requirements

• Work outside in varying temperature, weather, and humidity conditions—100% of the job is performed outside, often alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day); frequently walk long distances on potentially sloped, slippery, or uneven surfaces.
• Push and pull objects occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance.
• Occasionally bend, kneel, or crouch to access files or equipment stored at ground level.
• Withstand heavy traffic areas while performing duties; tolerate exposure to dust, vehicle fumes, and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

Competitive compensation package ranging from $18.45/hour to $22.55/hour.

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days (8 standard and 4 floating)
• 401(k) retirement plan
• Medical, dental, and vision insurance
• Life insurance
• Short-term disability
• Voluntary long-term disability

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.