Dispatcher

Under limited supervision, dispatches all buses to ensure on-time performance of service within an assigned geographical area. $29.50/hr

Responsibilities

• Oversees all routing and scheduling of buses; dispatch buses and provide timely information to drivers on route.
• Counsels and coaches drivers and monitors front-line disciplinary and service issues.
• Takes all scheduling and driver complaints, reports to Operations Supervisor/Contract Manager, or resolves problems directly with the customer.
• Handles heavy phone and radio traffic.
• Serves as primary communication liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll. May monitor licensing and participate in hiring drivers.
• Provides solutions to drop-off and pick-up problems; resolves issues as needed.
• May handle backup driver duties or perform miscellaneous clerical duties while buses are in route.
• Completes special projects as assigned.
• Assists drivers with day-to-day operations and ensures compliance with operating contract, state and local ordinances, and company policies and procedures.

Requirements

• High school diploma or equivalent.
• Appropriate vehicle license preferred.
• 3-5 years of experience.
• Basic knowledge of radio dispatch equipment.
• Excellent communications and customer service skills.
• Ability to work under time constraints and deadlines.
• Previous terminal operations, dispatch, or driver experience.
• Computer literate.
• English proficiency (required for training, safety communications, company policies, and employment documents).

Physical Requirements and Working Conditions

• Must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
• Work environment includes office, school bus yard, and possible on-the-road duties.