Dispatcher/CSR

Essential Job Duties

• Maintaining the daily schedule for both service techs and installation teams
• Answering incoming calls
• Booking jobs for service department
• Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more
• Fast-paced environment with strong teamwork environment
• High typing and multitasking skills required

Requirements & Qualifications

• 1-3 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience
• Proactive & accountable
• Self-motivated, fast learner and highly organized multi-tasker with attention to detail
• Excellent communication and customer service skills especially under pressure
• Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person)
• Team player who is a self-starter and able to learn independently
• Confident in utilizing and learning new software programs
• Geographical knowledge of service area or map reading skills
• High school diploma or general education degree (GED)
• Must enjoy helping and working with others