CSR/Dispatcher

Responsibilities

• Use ServiceTitan software to manage schedules and dispatch technicians.
• Communicate effectively with customers, technicians, and management.
• Handle customer calls for scheduling, rescheduling, and job coordination.
• Manage time-keeping for technicians, technicians jobs, and maintain an above-average booking rate.
• Follow up on unsold estimates and completed work, and solicit reviews of technician performance.
• Maintain lead quality.
• Request lead credits when necessary.
• Ensure rapid response to leads within 5 minutes.

Requirements

• Preferred experience with ServiceTitan software.
• Excellent phone and communication skills.
• Strong multi-tasking abilities.
• Experience in scheduling and dispatching for a home service company is preferred.
• Fluency in English; Spanish is a plus.
• Self-starter, motivated, and a doer.

Work Hours

Work hours: 8:30 am to 5:30 pm (occasionally until 6:00 pm), Monday to Friday, with some Saturdays as needed. In-office, with the option for remote work.

Why PatchitUP Drywall?

Join a team that values your contribution, offers opportunities for growth, and fosters a collaborative work environment.