CSR/Dispatcher

Position Overview

Whether you’re looking for an opportunity to break into the construction industry, or looking for the next step in your career, our team can provide you with a fun and challenging opportunity to grow with an industry leader. In this role, you’ll coordinate daily deliveries with our customers, and provide answers and solutions to various customer requests. You’ll play an integral part as we stand together to reinvent the way our world is built.

Wage

• Customer Service Rep: $22-$26/hr DOE w/ potential for overtime.
• Dispatcher: $25-28/hr DOE w/ potential for overtime.

Company Benefits

• Medical/Dental/Vision/Prescription
• Generous Paid Time Off
• 401k with Roth option & 5% Company Match
• Profit Sharing
• 10 Paid Holidays (8 Static and 2 Floating)
• Tuition Reimbursement Program
• Employee Assistance Program
• Company Paid Life Insurance
• Short- & Long-Term Disability
• Potential for Overtime
• Opportunities for Internal Mobility
• Professional Development Opportunities
• Training Provided
• Earn More with our Employee Referral Program
• Company Discounts on products, goods, services, electronics, automotive, travel & more!
• Opportunities for Community Engagement

Key Responsibilities (Essential Duties and Functions)

• Answers customer and driver calls in a timely and professional manner.
• Enters order data into computer system.
• Captures order data into computer system.
• Captures order data into computer system.
• Captures order data into computer system.
• Captures order data into computer system.
• Maintains working knowledge of city streets and surrounding areas to assist drivers in locating specific job sites.
• Assists customers in determining the proper product, proper amount, and proper price.
• Receives and follows-up on customer complaints regarding any truck or driver problems at job sites.
• Buils a strong rapport with customers, both internally and externally.
• Regular and timely attendance.
• Other tasks as assigned to meet business needs.
• Participate in and promote an inclusive work environment.

Qualifications

• Demonstrates ability to multi-task and prioritize workloads in a fast-paced environment.
• Demonstrates ability to communicate effectively with all departments and customers on the phone and in person. Detailed-oriented and thorough in all duties and be able to work extended hours when needed.
• Proficient with Microsoft Windows applications.
• Able to perform basic mathematical functions.
• Excellent organizational, customer service and telephone skills.
• Strong written and oral communication skills with high attention to detail. Ability to work well in a high stress environment.

Work Environment

• Office setting
• This position is a largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers
• To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation
• Ability to sit and stand for extended periods of time

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

What CRH Offers You

• Hightly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About Interstate Concrete & Asphalt Co., a CRH Company

Interstate Concrete & Asphalt Co., a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services. We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.