Crisis Services Professional - On Call

About the role

Seeking dedicated Crisis Service Professionals to provide on‑call crisis response, risk assessments, and mobile support for mental health emergencies.

Responsibilities

• Responding to crisis calls and providing mobile crisis response
• Conducting risk assessments and determining appropriate interventions
• Offering brief crisis counseling and follow-up services
• Meeting clients in homes, hospitals, law enforcement, or community settings
• Responding to emergency and suicide calls
• Gathering information from interviews, records, and collateral contacts
• Assessing client needs and connecting them to community resources
• Maintaining relationships with county staff, law enforcement, courts, and community partners
• Documenting client interactions per regulatory standards
• Identifying service gaps and recommending improvements
• Staying informed on laws, procedures, and best practices in crisis services

Qualifications

• Bachelor's degree in Human Services or related field (e.g., psychology, social work)
• Preferred minimum one year of experience with mental health clients
• Knowledge of community resources and Wisconsin statutes Chapters 34, 51, and 55
• Strong crisis assessment, decision-making, and relationship-building skills
• Ability to work independently, multitask, and maintain professionalism
• Valid driver’s license, reliable transportation, and clean motor vehicle record

Additional Requirements

• Ability to respond within one hour in Adams or Juneau County
• Occasional travel for meetings or training

Benefits

• Competitive pay
• Supportive environment
• Professional development opportunities