Crisis Services Professional - On Call

About the role

We are seeking dedicated Crisis Service Professionals to provide on‑call crisis response, risk assessments, and mobile support for mental health emergencies in Adams and Juneau Counties.

Responsibilities

• Responding to crisis calls and providing mobile crisis response when needed
• Conducting risk assessments and determining appropriate interventions
• Providing brief crisis counseling and follow-up services
• Meeting clients in various settings such as homes, hospitals, and community locations
• Responding to potential suicide or emergency calls
• Gathering information from interviews, records, and collateral contacts
• Assessing client needs and connecting them to community resources
• Maintaining relationships with county staff, law enforcement, courts, and community partners
• Documenting all client interactions per legal requirements
• Identifying service gaps and recommending improvements
• Staying informed on laws, procedures, and best practices in crisis services

Qualifications

• Bachelor’s degree in Human Services or related fields such as psychology, social work, or counseling
• At least one year of experience with mental health clients preferred
• Knowledge of community resources and Wisconsin statutes (Chapters 34, 51, 55)
• Strong crisis assessment, decision-making, and interpersonal skills
• Ability to work independently and professionally under pressure
• Valid driver’s license, reliable transportation, and meeting auto insurance requirements

Benefits

• Flexible on-call shifts
• Competitive pay
• Opportunities for professional growth in a supportive environment