Crisis Program Supervisor

About the role

Bonita House, Inc. (BHI) is a nonprofit mental health agency with multiple sites in Alameda County and an operating budget of $14.5 million. Founded in 1971, BHI provides social rehabilitation including a full range of Medi-Cal services to adults with co-occurring serious mental health and substance use disorders. Our Mission: To empower people living with mental health and co-occurring substance use challenges to achieve recovery, self-sufficiency, and deeply connected, meaningful lives within their communities. Our Values: Compassion, Respect, Progress, Resilience, Embracing Differences.

Responsibilities

• Responds to consultation phone calls on first ring from Clinicians in the field to provide clinical guidance and oversight to facilitate effective assessments and disposition discussions.
• Collaborates with Clinical Director to ensure crisis teams are adequately staffed, including arranging on-call coverage with adequate lead time.
• Completes review and sign off on all unlicensed clinical documentation of crisis evaluations, and follow up notes.
• Supports onboarding and training of newly hired clinicians, including teaching courses in crisis academy and shadowing clinicians in the field.
• Works 24/7 coverage as required by the contract.
• Participates in staff performance reviews.
• Provides coaching or progressive discipline in collaboration with the Director and HR when appropriate.
• Completes in-house and/or 988 Crisis Support Services training to answer direct dispatch calls for service which may happen outside of shift hours.
• Affords crisis management and crisis intervention when appropriate.
• Identifies need for escalation for on scene supervision and support and responds to scene if needed.
• Aids in determining the best available resources to support the client's needs.
• Completes consultation log and morning report for accurate transfer of information and timely completion of documentation as applicable.
• Leads the evening staff meeting twice a month or as needed.
• Completes administrative projects as needed or other projects as specified by the Director of Crisis Services.
• Attends two weeks of on-boarding training during daytime hours and all required online trainings within first 30 days.
• Completes CPR/BLS training within first 90 days.
• Complies with all legal and ethical mandates including Child and Elder Abuse Reporting, HIPAA, PHI and PII.
• Able to meet the Immigration Reform Act of 1986 requirements.
• Willingly shows interest to learn and understand different perspectives, as well as shows self-awareness around race, gender, class, sexual orientation, lived experience and other important attributes.

Requirements and Qualifications

• Masters Degree from an accredited college with a major in Clinical Psychology or a related field.
• Valid License (LCSW, LMFT, LPCC) with the California Board of Behavioral Sciences or Board of Psychology.
• Experienced in rapid screening and assessment, DSM-5 diagnosis and works effectively in stressful situations.
• At least two (2) years of Crisis Response field experience as a registered or licensed clinician.
• Experience and familiarity with providing services in public health, community mental health, crisis services, or other setting serving people who are unhoused.
• Experience in Electronic Health Record Systems (eg. Welligent, Clinicians Gateway, Reddinet, Epic).
• Must have California Driver’s License and a driving record acceptable by the Agency’s insurance company.
• Able to report onsite within 60 minutes of notification.