Crisis Supervisor

About the role

The Crisis Coordinator is responsible for the supervision of Elevate’s Crisis Service Programs in Sheboygan County. These services include Mobile Crisis, Walk-In Crisis Services, and the Co-responder Program. This position works closely with the Crisis Services Program Manager, the City/County of Sheboygan Police Department and Sheboygan County Health and Human Services. The Crisis Coordinator serves on the leadership team for Crisis Services.

Responsibilities

• Provide day-to-day supervision, coaching, and support to crisis staff, including mobile crisis and co-responder team members
• Oversee daily program operations to ensure consistent, high-quality service delivery
• Manage staff scheduling, payroll, and time-off approvals to ensure adequate coverage across all shifts
• Participate in on-call rotation and provide leadership support during high-risk or complex situations
• Support staff in the field as needed, including responding to crisis situations and providing guidance on assessments and interventions
• Ensure compliance with WI Chapter 34 standards, agency policies, and county requirements
• Support onboarding, training, and ongoing staff development to ensure staff meet credentialing and best practice standards
• Conduct quality assurance reviews to ensure timely, accurate documentation and data collection
• Maintain program resources, including ordering supplies and ensuring operational readiness
• Facilitate team meetings, case consultations, and staff communication to promote alignment and consistency
• Collaborate with law enforcement through briefings, debriefings, ride-alongs, and proactive communication
• Build and maintain strong relationships with community partners to improve coordination and service delivery
• Support client needs as appropriate, including involvement in complex or high-risk cases
• Collaborate with community programs (e.g., Calm Harbor) to ensure continuity of care
• Identify opportunities for program growth, system improvement, and community engagement
• Complete administrative tasks including documentation oversight, follow-up tracking, and reporting requirements
• Cultivate and maintain relationships with community partners and stakeholders
• Identify public policy or system-level opportunities to improve crisis response services
• Support outreach, training, and public speaking engagements as needed

Requirements

• Bachelor’s Degree in Human Services or a related field required
• Master’s Degree in Social Work, Counseling, Psychology, or related field preferred
• Minimum of 3–5 years experience in crisis services, mental health, or substance use services required
• 1–2 years of supervisory or leadership experience required
• Experience in crisis intervention or crisis service delivery strongly preferred
• Demonstrated ability to support, coach, and guide staff in a fast-paced environment
• Strong decision-making skills in high-pressure or complex situations
• Experience collaborating with law enforcement and community partners preferred
• Proficient in technology, data tracking, and program evaluation systems
• Able to manage multiple priorities and projects with measurable outcomes
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail

Qualifications

• Demonstrated integrity, professionalism, and commitment to Elevate’s mission
• Experience with public speaking, presentations, or community outreach preferred
• Participation in on-call rotation required
• Valid driver’s license and ability to travel within the county
• Successful completion of reference, background, driver’s license checks and drug screening
• Trauma-informed, person-centered care
• The least restrictive level of intervention
• Respect, dignity, and confidentiality for all individuals served