Overnight Crisis Program Supervisor

About the role

The Crisis Program Supervisor is responsible for the daily operations of the ESTRTP, including supervision of counselors, staffing and scheduling, and upholding high standards of work with children and families. The Crisis Program Supervisor is a strong role model for implementing Seneca’s model in direct care work with children.

Responsibilities

• Provide individual and group supervision, coaching, training, and support to direct care staff
• Lead hiring, onboarding, performance management, and staff development efforts
• Foster a positive team culture grounded in anti-racism, anti-oppression, and equitable outcomes for youth, families, and staff
• Develop and manage staff schedules to ensure safe and effective 24/7 program operations
• Maintain awareness of all youth in care and ensure appropriate safety planning and crisis response
• Respond to crises and provide consultation, guidance, and support to staff as needed
• Review, approve, and provide feedback on documentation to ensure compliance, quality standards, and accurate billing
• Monitor program performance, contract requirements, and required data tracking and reporting
• Partner with the management team on staff training, retention, and continuous program improvement initiatives
• Participate in an on-call rotation and collaborate with multidisciplinary teams to support program operations

Qualifications

• Education/Experience Requirements: Master’s degree in social work or a related subject area OR Bachelor’s degree and 3 years of experience providing direct services to clients
• Strong writing, organizational, presentation and computer skills
• Ability to work as part of and facilitate the development of a multi-disciplinary team
• Supervisory experience preferred
• At least 21 years of age
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements
• Own vehicle, valid driver's license, clean driving record

Schedule

Monday, Wednesday, Thursday and Friday: 6pm - 2am
Tuesday: 5pm- 1am
Participation in an on call rotation, about 2 times a month

Pay

Starting at $97,470 - $111,740 per year

Benefits

• Comprehensive employee benefits package: Medical, dental, vision, chiropractic, acupuncture, and fertility coverage
• Short and long-term disability, family leave, and life insurance
• Paid premiums for dependents
• 403b retirement plan
• Employer-Paid Assistance Plan
• Flexible paid time off and holiday pay for required holiday shifts

Specialized training and development opportunities

Through Seneca's Training department

Additional compensation

Available upon passing a bilingual language proficiency exam

Relocation assistance

May be available