Youth Crisis Program Supervisor

About the role

The MRSS Crisis Supervisor is responsible for planning, directing, and coordinating the crisis intervention/ prevention services for children. This role involves managing a 24/7 crisis program, developing and maintaining procedures, providing daily crisis case management, and overseeing the training and supervision of crisis counselors.

Responsibilities

• Demonstrates knowledge of individual growth and development, family and community systems.
• Mobilizes crisis workers to hospitals, schools, homes, and other community agencies for risk assessments and referrals.
• Makes decisions regarding hospitalization or placement in crisis beds.
• Facilitates ongoing crisis training and provides on-site assistance as needed.
• Collaborates with community mental health providers, law enforcement, and other agencies to provide appropriate services.
• Participates in on-call rotations for consultation with crisis clinicians.
• Maintains crisis services in compliance with relevant guidelines and manuals.
• Coordinates and maintains proper documentation of assessments, establishes outcome measures, and schedules crisis counselors.
• Facilitates training for new crisis counselors and ensures staff knowledge of licensing and standards.
• Coordinates cases and policies with the Department of Prevention and Behavioral Health Services.
• Ensures staff knowledge of and compliance with licensing, contractual, and other standards impacting daily operations.

Qualifications

• Master’s degree qualifying for licensure in Delaware as an LCSW, LPCMH, LMFT, or licensed psychologist.
• Minimum of 3 years post-licensure clinical experience, preferably in evidenced-based or evidence-informed child and family interventions.
• Minimum of 2 years post-graduate supervisory experience, preferably in the same field.
• Valid driver’s license and satisfactory driving record.
• 3 or more continuing education credits in clinical supervision within the last year.
• Preferred multilingual skills.

Supervisory Responsibilities

• Supervises assigned staff.

Work Environment

Office based, partial telecommuting with approval. Prolonged periods of sitting at a desk and working on a computer, may be requested to lift up to 15 pounds at times. Travel required between sites for supervision, meetings, etc.

About Delaware Guidance Services

Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. DGS operates offices in multiple locations and is the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. DGS provides a wide range of services including counseling, group therapy, parent-child interaction therapy, and school-based services. The MRSS program dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. DGS serves a diverse client population, with 80% of clients being Medicaid recipients and 90% having household incomes under $30,000. The organization prioritizes client-centered care and offers a comprehensive benefits package including competitive compensation, incentive pay, generous paid time off, and retirement contributions.