Crisis Program Supervisor

8% License Differential for LMFT, LCSW, LPCC, PsyD, and select Peer Certifications. 7.5% Bilingual Differential for qualified positions.

Pay

$87,225 - $107,275 per year

Benefits

• Benefits eligibility starts on day one
• Medical, dental, and vision coverage
• 401K Employer Match up to 4%
• Competitive Time Off Plans (must meet eligibility requirements based on employment status)

Schedule

Wednesday–Saturday, 4 pm–2 am

About our Program

MRSS is a Mobile Mental Health Evaluation Team that handles psychiatric emergencies for youth and young adults through age 21 who are experiencing dangerous mental health issues. This team can facilitate psychiatric hospitalization and write 72-hour holds.

Responsibilities

• Ensures effective coordination of services for individuals and families with other providers both internal and external by supporting the development of constructive relationships and problem-solving barriers related to acute mental health crisis.
• Responds to community-based mental health crisis which may include intervening with individuals actively presenting as a danger to self or others.
• Participates in joint responses with local law enforcement agencies to acute mental or behavioral health crisis.
• Responds to community-based crisis in the capacity of a supervisor to conduct field-based supervision, oversight, and risk management of potentially adverse incidents.
• Develops and supervises Crisis Intervention Specialists and/or Family Specialists including hiring, coaching, training, disciplining, and terminating.
• Ensures individuals' voices are heard and is culturally responsive to internal and external customers.
• Espouses a values-based model of care and coaches Crisis Intervention Specialists and/or Family Specialists in same.
• Ensures Evidence-Based Practices are provided in trainings, supervision, and coaching to counselors.
• Models how to create an effective strength-based relationship with a child or individual and trains counselors, Crisis Intervention Specialists, and/or Family Specialists in same.
• Management and oversight of 24-hour scheduling, including managing last-minute call outs, vacations, and training requirements.
• Oversees and supports the implementation of treatment plans, safety planning, and resourcing for individuals served.
• Participates in Crisis Continuum in supporting the call schedule when Crisis Intervention Specialists are out. Will step in to provide direct service.
• Completes all required documentation and ensures the same with direct reports.
• May participate in after-hours and weekend on-call rotation which may include in-person response.
• Supports staff in following all risk management and incident reporting procedures.
• Ensures compliance with all policy and procedures including adherence to all licensing, quality, Information Technology (IT), Human Resources (HR), compliance, and regulatory standards.
• Ensures clinical documentation and quality assurance meets both agency and payor standards, including audit-ready charts and continuous quality improvement.
• Ensures and monitors defined outcome achievement for youth and families/individuals and satisfaction levels for youth, families/individuals, and referring workers and agencies.
• Provides effective crisis and risk prevention and management.
• Manages operations including utilization of resources such as all administrative electronic systems.
• Assumes a leadership role in the development of the Crisis team.
• Provides a variety of learning opportunities for staff including in classroom courses and field supervision and coaching.
• Works closely with the clinical program leadership to ensure full implementation of the agency service philosophy.
• Required to meet applicable productivity and documentation requirements.

Requirements

• Bachelor's Degree (BA/BS) in Psychology, Social Work, Counseling, Education, or related field and one (1) or more years of experience in social or mental health services delivery, crisis management, or equivalent field, or equivalent combination of education and experience (two years of relevant experience equals one year of education).
• First Aid Certification, CPR Certification, and TCI Training required.
• If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually.
• Must remain physically fit enough to keep clients self-safe.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. This also includes the ability to move quickly/run.
• If employed at a Crisis Stabilization Unit, employee is required to perform and pass a Human Performance Evaluation Test at a designated company clinic. This will include testing for: lifting, pushing/pulling, repetitive coupling, static weight, and other required movements.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Driving required.
• May have unsupervised contact with children. Requires full background check and TB Exam.

Qualifications

• Conflict Resolution
• CQI/QA Project Documents Clearly and Accurately
• Encouraging Customer Focus
• Supervision and Accountability