Crisis Program Supervisor

About the role

Pacific Clinics is seeking a dedicated Crisis Program Supervisor to support implementing and leading our Mobile Crisis Response Team in Nevada County. This role calls for a leader with passion and expertise in serving those in the community with complex needs, and who is excited about partnering with the crisis continuum of care in Nevada County. We're looking for someone with personal “lived experience,” experience in de-escalating MH crisis, and is team oriented who is ready to build and develop programming to positively impact the residents of Nevada County.

Schedule

Mon - Fri (start time TBD)

Compensation

The initial compensation for this position ranges from $79,295 - $97,523 annually; depending on experience, location, and internal equity considerations. 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications.*7.5% Bilingual Differential for qualified positions*

Benefits

We offer a robust benefits package which includes medical, dental, vision, and a 401K Employer Match up to 4%. Must meet eligibility requirements based on employment status.

Qualifications

• Bachelor's Degree (BA/BS) in Psychology, Social Work, Counseling, Education, or related field and one (1) or more years of experience in social or mental health services delivery, crisis management, or equivalent field, or equivalent combination of education and experience (two years of relevant experience equals one year of education)
• To include: First Aid Certification, CPR Certification and TCI Training required.
• If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually.

Job Summary

Hires, develops, trains, and manages Crisis Intervention Specialists and or Family Specialists to ensure quality services to individuals in the community, utilizing shadowing, coaching, and/or other activities that allow the observation of staff in action while providing crisis de-escalation services. Functions as one of two liaisons between the team and community partners. Coordinates and supervises daily program operations, assures adherence to policy and procedures. Collaborates with agency leadership to ensure quality document completion. Ensures fiscal stewardship of program funds. May require certification in restraint protocols.

Responsibilities

• Ensures effective coordination of services for individuals and families with other providers both internal and external by supporting the development of constructive relationships and problem-solving barriers related to acute mental health crisis.
• Responds to community based mental health crisis which may include intervening with individuals actively presenting as a danger to self or others.
• Participate in joint responses with local law enforcement agencies to acute mental or behavior health crisis.
• Responds to community based crisis in the capacity of a supervisor to conduct field-based supervision, oversight and risk management of potentially adverse incidents.
• Develops and supervises Crisis Intervention Specialist and or Family Specialist including hiring, coaching, training, disciplining, and terminating.
• Ensures individuals voice is heard and is culturally responsive to internal and external customers.
• Espouses a values-based model of care and coaches Crisis Intervention Specialists and or Family Specialists in same.
• Ensures Evidence-Based Practices are provided in trainings, supervision, and coaching to counselors.
• Models how to create an effective strength-based relationship with a child an individual and trains counselors Crisis Intervention Specialists an or Family Specialist in same.
• Develops and supervises staff including hiring, coaching, training, disciplining and terminating.
• Management and oversight of 24-hour scheduling, including managing last minute call outs, vacations and training requirements.
• Oversees and supports the implementation of treatment plans safety planning and resourcing for individuals served.
• Participates in Crisis Continuum in supporting the call schedule when Crisis Intervention Specialists are out. Will step in to provide direct service.
• Completes all required documentation and ensures the same with direct reports.
• May participate in after hours and weekend on call rotation which may include in person response.
• Supports staff in following all risk management and incident reporting procedures.
• Ensures compliance with all policy and procedures including adherence to all licensing, quality, Information Technology (IT), Human Resources (HR), compliance and regulatory standards.
• Ensures clinical documentation and quality assurance meets both agency and payor standards, including audit ready charts and continuous quality improvement.
• Ensures and monitors defined outcome achievement for youth and families individuals and satisfaction levels for youth, families individuals and referring workers and agencies.
• Provides effective crisis and risk prevention and management.
• Manages operations including utilization of resources such as all administrative electronic systems.
• Assumes a leadership role in the development of the Crisis team.
• Works closely with the clinical program leadership to ensure full implementation of the agency service philosophy.

Required Skills

• Conflict Resolution
• CQI/QA
• Project Documents
• Clearly and Accurately Encouraging Customer Focus
• Supervision and Accountability

Physical Requirements

• Must remain physically fit enough to keep clients self-safe.
• While performing these duties the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell.
• This also includes the ability to: Move quickly/run.

Driving

May have unsupervised contact with children. Requires full background check and TB Exam.

Equal Opportunity Employer

We are an Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability. We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.