Coordinator, Ticket Operations

Key Responsibilities

• Support Ticket Operations leadership and staff with daily functions, fulfillment needs, and special projects.
• Identify opportunities to improve, streamline, and simplify ticket operations processes.
• Audit event builds, ticket system updates, pricing changes, and financial controls on a daily basis.
• Maintain ticket system price code management, including adding new ticket products or offers, updating pricing and package details, setting access permissions for users and agencies, and overseeing inventory management across all events.
• Manage and process all Corporate and Complimentary ticket accounts.
• Oversee Ticketmaster Account Manager processes and account setup.
• Monitor and respond to inquiries in the designated ticket operations inbox in a timely manner.
• Ensure quality control of the online ticket-buying experience by identifying and correcting broken links, reviewing purchase flows for accuracy, and partnering with Marketing to maintain current offers and messaging.
• Support all event weekend ticket operations needs, including event staffing coordination, ticket issue resolution and customer service, daily sales reconciliation, final event reporting, and assisting with hiring, scheduling, and supervision of temporary event staff.
• Aid in the development and implementation of operational efficiencies within Ticket Operations.

Qualifications

• A high school diploma or GED, with equivalent experience considered.
• Experience with ticketing software such as Ticketmaster preferred.
• Previous box office, ticketing, or live event operations experience preferred.
• Strong project management skills with the ability to move initiatives from concept through execution.
• Proficiency in Microsoft Office, particularly Microsoft Excel.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to prioritize multiple deadlines.
• Self-motivated with the ability to work independently and with minimal supervision.
• Familiarity with the sport of NASCAR is a plus.