Ticket Operations Coordinator

Job Summary

Under the general supervision of the Assistant Athletic Director for Ticket Operations, serve as a Ticket Operations Coordinator in the Wisconsin Athletics Ticket Office. Work with the Assistant Athletic Director for Ticket Operations, Assistant Ticket Directors, Business Office and Development Office to manage donation and season ticket invoicing for all UW Sports. Work performed will primarily include the following:

• Manage invoicing and payment processing for season ticket orders across all sports
• Manage and process season ticket transfers (FB, MBB, MHKY, WBB, WHKY, VB and WR)
• Work athletic events as needed for the Athletic Ticket Office
• Act as Lead Customer Service Representative by answering phones and emails
• Lead Ticketing Supervisor for the sport of Softball

Key Job Responsibilities

May monitor the budget and approve expenditures
Exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees
Confer with event sponsors concerning ticket needs, prepares and supervises the mailing of ticket information, solves problems, maintains control of money and tickets, and prepares audit statements

Department

Wisconsin Athletics, Ticket Office

Compensation

The minimum starting salary will be $57,795, depending on qualifications and experience. There may be some flexibility for highly qualified candidates. Employees in this position can expect to receive benefits such as: Generous vacation, holidays, and paid time off; Competitive insurances and savings accounts; retirement benefits; Badger gear & season tickets for Badger football, men's basketball and men's hockey, and/or the varsity sports pass.

Required Qualifications

• 1-2 years of professional experience in office administration and customer service
• Proficiency in Word, Excel and Power Point
• Previous experience with digital ticketing software-Paciolan, Ticketmaster
• Ability to work nights and weekends

Preferred Qualifications

• Strong Time management and organizational skills with attention to detail
• Strong verbal and written communication skills to interact with customers and staff
• Previous work experience in an athletics environment

Education

Bachelor’s degree required

How to Apply

To apply for this position, select either “I am a current employee” or “I am not a current employee” under Apply Now. You will then be prompted to upload your application materials. Important: The application has only one attachment field. Upload all required documents in that field, either as a single combined file or as multiple files in the same upload area.

Contact Information

Kayla Weisensel at kw4@athletics.wisc.edu

Relay Access (WTRS)

7-1-1