Operations Coordinator

About the role

At United Medical Systems (UMS), we specialize in mobile medical services, delivering state-of-the-art technology and support to healthcare facilities nationwide, within clinical areas of Urology. Our mission is to provide seamless, reliable service to our customers, including healthcare facilities, physicians and their patients. We are currently looking for an Operations Coordinator to help make it happen!

Responsibilities

• Coordinating and optimizing mobile service schedules daily.
• Providing top-tier customer support by responding to inquiries and schedule changes.
• Assigning resources and routes to ensure seamless service delivery.
• Maintaining accurate scheduling and account database records.
• Effectively maintaining account database information for UMS’s customers and patients.
• Focusing on high level of accuracy and timely data entry.
• Communicating effectively with customers, internal teams and field staff to ensure flawless experience.
• Problem solving in real time and ensuring our customers’ needs are met.
• Drive customer retention by providing additional support when needed.

Requirements

• Associate’s degree or equivalent work experience
• Highly detail-oriented with exceptional accuracy in data entry and record-keeping, and a strong commitment to data integrity
• Proactive, high-energy individual with a customer-first mindset
• Strong organizational and multi-tasking skills
• Excellent communication and relationship building abilities
• The ability to remain calm and solution-focused in a fast-paced environment
• Experience in medical scheduling or a similar logistics role (2-3 years preferred)

Pay

$22 – 25 an hour

Schedule

N/A

Benefits

• Medical insurance
• Dental Insurance
• Vision Insurance
• Fully Paid STD/LTD Insurance
• Fully Paid 2x Basic life Insurance
• 401k with excellent company match
• Paid Vacation/sick/personal Time