Operations Coordinator

About the role

Vantage Group is a global leader in airport and transportation investment, development, management, and advisor services. Since 1994, Vantage's corporate and network-wide team has managed an award-winning portfolio, building strong partnerships that integrate global expertise and local know-how to solve complex transportation challenges at every network location. Over three decades, Vantage has built a track record of creating customized solutions to transform airports and transportation centers that benefit the passengers, stakeholders, and communities they serve. Vantage is a wholly owned strategic platform of Investcorp Corsair Infrastructure Partners for capital deployment in the airport and transportation sectors.

Responsibilities

• Coordinate and support the delivery of Integrated Operations programs and initiatives across Vantage's network.
• Support regulatory compliance activities by reviewing operational documentation, monitoring regulatory requirements, and assisting network locations in maintaining compliance with applicable legislation, standards, and company policies.
• Career progression, and access to a global team of talented professionals, we are growing and offer boundless opportunities to make your mark. If you share our sense of adventure, come, and join us for the journey.
• Coordinate operational assurance activities, including Quality Assurance (QA) audits, Master Service Agreement (MSAs), peer reviews, and corrective action tracking.
• Develop, maintain, and continuously improve operational processes, procedures, templates, manuals, and guidance materials to support consistent operational practices across the network.
• Maintain the operational document control system, ensuring operational manuals, standard operating procedures, emergency plans, and regulatory documentation remain current, accurate, and appropriately controlled.
• Develop and maintain systems to monitor regulatory deadlines, compliance obligations, required exercises, inspections, certifications, and other recurring operational requirements.
• Support the development, implementation, and ongoing maintenance of operational programs, including emergency management, wildlife management, safety management, environmental initiatives, and other operational management systems.
• Aid in the coordination, facilitation, and documentation of emergency planning activities, tabletop exercises, operational readiness exercises, and live emergency exercises.
• Support the Environmental portfolio through coordination of environmental programs, reporting requirements, regulatory initiatives, and sustainability projects.
• Develop, coordinate, and maintain operational training materials, learning modules, guidance documents, and educational resources to support network operational capability and regulatory compliance.
• Coordinate the delivery and tracking of operational training and learning programs based on network priorities and operational needs.
• Conduct research on industry trends, emerging regulations, operational best practices, and new technologies, and communicate relevant information and recommendations to internal stakeholders.
• Collect, analyze, and report operational performance data, including the development and maintenance of dashboards, compliance metrics, and key performance indicators.
• Maintain regulatory reference libraries and operational resource repositories, ensuring standards, guidance documents, and regulatory publications remain current and accessible.
• Support operational projects and cross-functional initiatives by coordinating schedules, tracking deliverables, facilitating stakeholder engagement, and maintaining project documentation.
• Aid in the development of operational service offerings, proposals, presentations, manuals, and supporting materials for business development opportunities.
• Perform other duties and responsibilities consistent with the scope and level of the position.

Qualifications

• You hold an undergraduate degree in Business Administration, Operations, Aviation Business Administration, Logistics and Supply Chain Management, Public Administration, Civil Engineering, Transportation Planning, Emergency Management or related disciplines and/or equivalent experience.
• You have 3-5 years recent experience working in aviation.
• Experience with and knowledge of the following would be a considered an asset: ICAO airport-related annexes/documents, FAA regulations and circulars, IATA standards, CATSA and TSA processes, Canadian Aviation Regulations, Aerodrome Standards and Recommended Practices, Canadian Aviation Security Regulations -SMS Experience considered an asset.
• Experience managing or coordinating airport operational programs additionally considered an asset, including: Airport Operations ManualAirport Wildlife ManagementAirport Emergency ResponseAirfield MaintenanceQA AuditingWinter OperationsSecurityAVOPSMS -A mixture of the following Operational knowledge also ideal: Aerodrome Standards and Recommendations, Airport Operations Manual, Aircraft Rescue Fire Fighting, Airfield Maintenance, Airside Traffic Directives, Apron Safety & Management, Emergency Response, Safety Management Systems, Security Management Systems/Airport Security, Wildlife Management & Control, Winter OperationsUnderstanding of occupational health & safety regulationsStrong organizational skills, ability manage competing prioritiesAbility to exercise good judgement, use resourcefulness and tact in solving problemsExperience working in a complex, fast-paced and multi-disciplinary environmentCurious about the “why” and able to thrive in ambiguityStrong verbal and written communication skills, attention to detail when creating and editing documentationSound knowledge of project management delivery techniquesDemonstratable business acumenCritical thinking and analytical skills for the resolution of operational problemsAble to be a self-starter and make effective decisions with minimal supervision combined with being a team player focused on effective operational performance in a complex environmentAbility to foster strong and meaningful ongoing relationships with network airports and stakeholdersAbility to multitask, manage time, and respond well under pressure (e.g., emergency situations, etc.)Willingness and ability to travel regularly within North America and Internationally as required for site support and new business development