Operations Coordinator

About the role

The Operations Coordinator works under the direction of the Director of Centralized Operations to provide indirect assistance to patient care and clinical operations. This position is responsible for good faith estimates for self-pay patients, data entry of KS ITOP worksheets, project assistance with expansion of health services and centers and assisting with inventory management. The Health Services Operations Coordinator will work closely with the Centralized Operations Team to ensure all health centers are supported, allowing direct patient care teams to provide optimal patient and staff experiences.

Responsibilities

• Coordinate Good Faith estimates for self-pay patients; including pulling reports from clinical management system (EPIC), generating personal patient estimates, and sending to patients prior to their appointment.
• Responsible for accurate and timely data entry of ITOP worksheets into the KDHE VRV website for all Kansas health centers performing abortions.
• Serves as point of contact for PPGP laboratory vendors.
• Assists with inventory management, order fulfillment and vendor management.
• Coordinates with the Health Services and Centralized Operations team on process improvement projects.
• Develops, tracks, and documents requests for operations, including with the expansion of PPGP affiliate health centers and services.
• Assists CHPPGP contract physicians in completing and submitting expense reports for approval.
• May perform other coordinator or technical duties. Other duties as assigned.

Requirements

• Experience with EHR (Epic preferred)
• 1 year experience in coordinating projects
• Great verbal and written communication
• Must be flexible and able to shift priorities as needed and willing to carry a mobile phone and respond to user problems quickly.
• Must have valid driver's license and be able to travel to multiple office locations in a broad geographic area.
• Commitment to providing services to a diverse range of clients and to the goals of Planned Parenthood Great Plains is essential

Qualifications

• Adapting and Developing Growth Mindset: People with a growth mindset believe that they can improve their skills and knowledge with effort, which they can apply to improving the organization's patient care, financial performance and KPIs. They are more likely to see challenges as opportunities to learn and grow.
• Feedback: Regularly gives and receives feedback to improve individual, team, and organizational performance in a manner that creates a culture of trust.
• Resilience: Capacity to remain flexible in thoughts, feelings, and behaviors when faced with disruptions, or extended periods of pressure, in order to emerge from difficulty stronger, wiser, and more able.
• Effective Execution Initiative: Takes proactive steps to improve personal, team, and organizational performance within the bounds of policies and procedures without waiting for direction.
• Analyzes Problems and Identifies Solutions: Uses critical thinking to assess challenges, consider diverse perspectives, and develop practical solutions.
• Leadership Coaches and Develops Talent: Shares experience, provides constructive feedback, and encourages reflection to maximize performance and realize potential. Coaches, trains, and guides team members to foster learning and personal growth.
• Motivate Others: Conveys a sense of purpose and enthusiasm that engages others and creates an environment where people are inspired to do their best.
• Diversity, Equity, and Inclusion: Demonstrates a commitment to equity and inclusion through observable behaviors, setting the example for others, and participating in affiliate initiatives. Engages in personal and professional development on issues related to diversity, equity and inclusion.
• Promotes Teamwork Lifts People Up: Encourages and empowers colleagues, fostering a positive and collaborative environment.
• Collaborates with Others: Works effectively with others to achieve shared goals through communication, valuing diverse perspectives, and contributing to collective success.
• Fosters Communication: Promotes open, honest communication to ensure clarity, trust, and alignment toward shared goals.
• Sets the Example Personal Accountability: Takes responsibility for actions, decisions, and performance to ensure reliability and support team success. Acknowledges mistakes and takes steps to resolve them. Follows through on commitments to colleagues and patients.
• Demonstrates Integrity: Values and attends to rules, policies, and procedures and adheres to formal codes of conduct and informal, yet widely accepted, social standards.

Pay

$45,000 - $48,000 a year

Schedule

This is a full-time position. PPGP's basic workweek is 37.5 hours. Work day is 7.5 hours.