Operations Coordinator

Pay rate: $40.00 - $45.00/hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law.

About the role

The role involves managing day-to-day headcount operations, including position releases, hiring request workflows, and organizational data. Additionally, the role requires driving improvements to tracking tools, reporting, and team processes.

Responsibilities

• Headcount & Position Management (Business as Usual)
  • Help with the release/return of open positions from reserve to teams and track these releases
  • Support movement in and out of the departmental headcount reserve by making updates in the workforce management system
  • Pull organizational data exports when needed
  • Work with cross-functional partners to help unblock open positions if there are any roadblocks
  • Manage and review the queue of organizational change requests
• Hiring Request Workflow Tool Management (Business as Usual)
  • Assign workflows to incoming hiring requests
  • Ensure requests are progressing through approval queues and close out completed tickets
• Team Operations Management (Project Based)
  • Own and improve the headcount release tracker for next year—explore integrations/automations for the release tracker
  • Capture and develop team’s Standard Operating Procedures (SOPs) in partnership

  Project Timing: Will start in H2, will take about a quarter

• BAU Reporting (Project Based)
  • Own and improve operational metrics that we report out on

Requirements

• 2–5 years of experience
• Bachelor’s degree preferred
• Ability to receive general guidance and work independently and as part of a team
• Ability to think creatively and influence project/program assignment
• Strong attention to detail and organizational skills
• General project management skills
• Ability to work in ambiguous situations and figure out potential solutions
• Ability to understand and navigate complex organizational structures
• Ability to learn and adapt to new tools and systems (e.g., OrgTool, GSD)
• Previous experience working in an HR capacity (workforce planning)

Skills

• Proficiency in G-Suite
• Position management experience
• Data entry experience
• Database management and data visualization
• Excellent communication and writing skills
• Strong analytical and problem-solving skills
• Workforce management system experience
• File management and document version control

Benefits

Full-time employees are eligible to select from different benefits packages. Packages may include:

• Medical, dental, and vision benefits
• Health savings accounts with qualified medical plan enrollment
• 10 paid days off
• 3 days paid bereavement leave
• 401(k) plan participation with employer match
• Life and disability insurance
• Commuter benefits
• Dependent care flexible spending account
• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Accommodations and reimbursement for work travel
• Discretionary performance or recognition bonus

Sick leave and mobile phone reimbursement provided based on state or local law.