Operations Coordinator

Key Responsibilities

• Monitor and track all active shipments to ensure on-time delivery and accurate status updates
• Booking/Posting next day freight and any recoveries needed
• Ensuring to keep up with Customer distro communications
• Serve as the main point of contact for carriers, drivers, and customers during after-hours operations.
• Proactively identify and resolve any issues or delays in transit, escalating as needed.
• Update internal systems with accurate, real-time shipment details and status changes for our customers.
• Communicate professionally with customers to provide timely updates and solutions.
• Collaborate with the day operations team to ensure a seamless transition and accurate handoff of information.
• Maintain accurate records of all communication, updates, and issue resolutions.
• Ensure compliance with company policies, safety standards, and customer requirements.

Qualifications

• Previous experience in transportation, logistics, or freight brokerage is preferred.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and problem-solving abilities.
• Ability to work independently and make quick decisions in a demanding environment.
• Requires perfect attendance due to great dependance on this role.
• Able to learn industry-specific software.
• Able to work after-hours and adapt to changing priorities.

What We Offer

• Firsthand experience in logistics operations and supply chain management.
• 401(k) with immediate company match upon eligibility.
• Medical, Dental, Vision along with Short-term & long-term disability benefits.
• Paid time off & holidays.