Operations Coordinator

About the role

The Multi Unit Operations Coordinator will be a key part of the Y7 team in their mission to deliver a best in class experience by: expertly managing their home studios, leading their team and providing excellent customer service. This integral role supports the Company as the in-studio leadership; acting as a role model and providing direction and support to in-studio staff. This person is in alignment with company values and is confident multi-tasking, troubleshooting, and making decisions.

Job Duties

• Team Leadership

• Manage Studio Associate schedules and ensure compliant timekeeping for bi-weekly payroll for two or more studios
• Create an empowering work environment where team members can develop professionally and personally, leading with respect and empathy
• SOURCE AND RECRUIT TOP TALENT ALIGNING WITH Y7 MISSION, VISION, VALUES AND GOALS
• ONBOARD NEW TEAM MEMBERS SETTING CLEAR EXPECTATIONS SURE TEAM MEMBERS FOR MULTIPLE LOCATIONS ARE SET UP FOR SUCCESS
• DELIVERING EFFECTIVE TRAINING, DEVELOPMENT, FEEDBACK AND PERFORMANCE MANAGEMENT DIRECTLY TO STUDIO ASSOCIATES FOR MULTIPLE LOCATIONS
• Ensure shift productivity for multiple locations of all team members, including consistent cleanliness of the studio and being present and available to all staff
• OVERSEE STUDIO ASSOCIATES SHIFT COVERAGE AND SUBBING NEEDS (AT DESIGNATED STUDIO LOCATIONS,) HELPING SECURE COVERAGE IN EMERGENCY SITUATIONS AND ENSURE HUMANITY IS UP TO DATE FOR MULTIPLE LOCATIONS
• COMMUNICATE UPDATES TO THE TEAM REGARDING THEIR WORK SCHEDULES IN RELATION TO CHANGES DUE TO SEASON, HOLIDAYS, EVENTS, ETC. INCLUDING SPECIAL PAY FOR HOLIDAYS
• CRAETE A MARKETING PLAN FOR COMMUNITY EVENTS TO DRIVE AWARENESS AND SALES FOR EACH LOCATIONS

• Systems Operations

• Create and update location-specific class schedules in Mindbody for multiple locations
• BE AN EXPERT ON Y7’S OPERATIONAL SYSTEMS, ESPECIALLY MINDBODY, MANAGING MEMBERSHIP CONTRACTS AND ALL CLIENT ACCOUNTS ACCURATELY
• MANAGE CLIENT ACCOUNTS, FOLLOW-UP, GUEST ISSUES AND EMAIL SUPPORT, ENSURE THAT EACH CLIENT HAS AN EXCEPTIONAL EXPERIENCE FOR MULTIPLE LOCATIONS
• FASECTIVATE CLIENT PAYMENTS AND ENSURE CLASS ROSTER AND CLIENT ACCOUNTS ARE UPDATED EFFICIENTLY AND IN ACCORDANCE WITH Y7’S PROCEDURES IN MINDBODY
• SCHEDULE AND APPROVE STAFFING SCHEDULES/UPDATES IN HUMANITY FOR MULTIPLE STUDIO LOCATIONS, INCLUDING STUDIO ASSOCIATES, CLEANING STAFF, AND INSTRUCTORS (IF NEEDED)
• OVERSEE THE STUDIO AND CLEANING ASSOCIATES PERMANENT SCHEDULES AND ENSURE COMPLIANT TIMEKEEPING FOR BIWEEKLY PAYROLL
• COMMUNICATE ANY STAFFING UPDATES AND NEEDS TO THE PEOPLE TEAM
• USE Y7’S INTERNAL COMMUNICATION SYSTEMS (THE BLUEPRINT, SLACK, BAMBOO, ETC.) TO LOG UPDATES, FACILITIES ISSUES AND OTHER CONCERNS, AND TO GIVE AND RECEIVE FEEDBACK WITH STUDIO ASSOCIATES AND Y7 LEADERSHIP
• PURSUE SUPERIOR COMMUNITY RELATIONS BY BEING THE POINT OF CONTACT FOR TEAM MEMBERS, ASSISTING AND SUPPORTING QUESTIONS AS NEEDED FOR MULTIPLE LOCATIONS

• Studio Operations

• TRACKING KEY PERFORMANCE METRICS FOR MULTIPLE STUDIOS AND COLLABORATING ON ACTION PLANS FOR IMPROVEMENT
• ENSURE MULTIPLE LOCATIONS ARE STOCKED WITH ALL NECESSARY SUPPLIES
• WORK AS A TEAM WITH STUDIO LEAD, STUDIO ASSOCIATES AND INSTRUCTORS TO FACILITATE SMOOTH AND SUCCESSFUL CLASS CHECK-INS
• PROVIDE SUPPORT AND DELEGATE TASKS TO OTHER TEAM MEMBERS IN DAILY NEEDS AND PROJECTS
• FLEXIBLE TO WORK DAY, EVENING, AND/OR WEEKEND HOURS, AS NEEDED
• AVAILABLE FOR EMERGENCY FRONT DESK SHIFT COVERAGE WITH SEPARATE HOURLY PAY INCLUDING BONUS COMPENSATION FOR SHIFTS PICKED UP ON SCHEDULED DAY OFF
• UPHOLD COMPANY POLICIES AND PROCEDURES AND APPROACH ALL SITUATIONS WITH RESPECT AND EMPATHY
• MANTAIN THE Y7 BRAND AESTHETIC, ENERGY AND CULTURE
• COLLABORATE EFFECTIVELY WITH ALL Y7 DISTRIBUTED LEADERSHIP TEAMS TO ENSURE ALIGNMENT WITH COMPANY-WIDE PROCESSES AND PROCEDURES
• PROFESSIONALLY AND IMPARTIONLY MANAGE CONFLICT AND FIND SOLUTIONS THAT ALIGN WITH COMPANY VALUES FOR MULTIPLE STUDIO LOCATIONS
• SUPPORT OTHER LEADERSHIP ROLES IN MAINTAINING STUDIO SPACES AND ADDRESSING ANY ISSUES IN A TIMELY MANNER
• MANAGE STUDIO RETAIL RECEIVING, INVENTORY, AND MERCHANDISING FOR MULTIPLE LOCATIONS
• MANTAIN A CLEAN AND SAFE ENVIRONMENT - RESPONSIBILITIES TO INCLUDE CLEANING MATS, STUDIO ROOM, LOCKERS, SURFACES, BATHROOMS, AND LAUNDRY

Pay Range

The pay range for this role is: 67,600 - 67,600 USD per year (NYC) 66,560 - 66,560 USD per year (CA)

Operations + Facilities

New York, NY Brooklyn, NY