Coordinator, Ticket Operations and Fulfillment

About the role

The Coordinator, Ticket Operations and Fulfillment supports customers by executing accurate, scalable ticket setup and fulfillment. The role owns the end-to-end configuration, maintenance, and quality assurance of ticket inventory, ensuring compliance with customer requirements and seamless delivery across digital and physical inventory.

Responsibilities

• Execute accurate ticket setup and fulfillment to support customer needs
• Respond to ticket-related fulfillment inquiries while meeting service-level expectations
• Build and maintain ticket inventory for events, packages, and large-scale builds
• Ensure ticket data accuracy, compliance, and quality prior to delivery
• Handle the distribution of physical and electronic ticket orders, ensuring accuracy and timely delivery
• Partner with internal teams to support new account setups and high-volume ticket projects
• Collaborate across teams to support efficient fulfillment operations and continuous improvement
• Maintain organized fulfillment processes and documentation

Requirements

• Bachelor’s Degree Required
• 1+ year of related work experience
• Previous Box Office/Ticketing experience a plus
• Excellent communication skills, both oral and written
• Process-driven, creative thinker with a proven ability to articulate and implement innovative solutions
• Experience in box office, ticketing, or event fulfillment is a plus
• Must have exceptional follow-through, possessing a high level of attention to detail
• Proven ability to manage multiple projects and deliver work on time
• Experience with Outlook and Excel
• Comfortable learning new software programs

Qualifications

• Demonstrated high ethical standards, accountability, and integrity in all work

Benefits

• Location: Mesa, Arizona
• Compensation: $20 - $22 per hour & Bonus Eligibility
• Reports to: Director of Ticket Operations & Fulfillment
• Work Expectations: Role is In-Office, Monday-Friday
• Retirement: 401(k) & Company Match
• Health Benefits: Medical, Dental, Vision & Chiropractic
• Time Off: Unlimited PTO
• Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
• Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
• Perks: Fun, collaborative, in-office culture with weekly catered breakfast and big company perks with the autonomy of a high-growth startup.
• Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal
• 4.5 out of 5 Glassdoor rating
• Used by over 4,000 globally known companies including ~15% of the Fortune 500