Coordinator, Ticket Sales and Service

Duties and Responsibilities

• Sell ticket packages and grow new customer bases through season tickets, mini-plans, and group sales, with an emphasis on men's basketball.
• Congduct daily outbound sales calls and consistently generate new business leads to drive weekly revenue growth.
• Assist in developing and executing departmental sales and marketing strategies.
• Maintain accurate customer account records, process orders using Archtics/Ticketmaster systems, and leverage platforms such as Archtics/Ticketmaster, Conquer, and Salesforce to enhance ticket operations processes.
• Serve as ticket office manager on duty for all ticketed events (excluding men's basketball) and assist with operational needs.
• Handle escalated customer challenges and ensure resolution aligns with organizational standards and leadership expectations.
• Direct oversight of the main athletics email account and texting system viewing all emails/texts and responding in a timely manner.
• Collaborate cross-functionally with marketing, partnerships, and operations to develop compelling sales materials and initiatives.
• Support supervision and development of student sales associates and ticket office staff.
• Produce daily financial and sales reports for the Athletics Business Office, including deposits and payment summaries.

Requirements

• High school diploma
• At least one year of relevant working experience
• Strong customer service skills with the ability to problem solve
• Work efficiently in a team-oriented setting and complete tasks with minimal supervision
• Ability to work under deadlines and prioritize their workload