Coordinator, Ticket Operations

Job Responsibilities

• Process group and plan orders, print and pay all ticket orders as requested by Chicago Fire FC front office staff
• Maintain and develop a positive working relationship with all Ticketmaster and SeatGeek client support teams
• Work hand-in-hand with all Ticketmaster and SeatGeek client support staff regarding software management, troubleshooting system issues, event creation, event marketing and financial reporting
• Formulate and update existing daily, weekly, monthly and match day reports in a timely manner as assigned by the Director of Ticket Operations and MLS League Office
• Facilitate a complex network of payment plans, investigate and respond to any chargebacks related to ticket payments and work closely with the Ticket Services department to ensure account compliance
• Absorb and assist with the building of price codes, plans, promo codes, and other TM/Archtics and SeakGeek/Unify programming needs
• Assist with the building of price codes, plans, promo codes, and other TM/Archtics and SeakGeek/Unify programming needs
• Serve as a resource for all departments as it relates to Ticketmaster Advanced Products
• Help maintain a culture that’s focused on a high standard of customer service for both internal and external customers
• Act as a higher point of contact for all elevated customer service occurrences on match day
• Assist with Will Call responsibilities and ticket troubleshooting needs on match day

Required Qualifications

• 2+ years of ticket operations experience
• Working knowledge of Ticketmaster Archtics preferred, and experience with SeatGeek Unify or another enterprise ticketing platform is a plus
• Advanced knowledge of Microsoft Excel
• Experience with high level, time sensitive reporting
• Strong written and verbal communication skills with the ability to interact professionally with internal staff, venue personnel, and customers
• Ability to manage daily and weekly responsibilities with limited oversight
• Ability to work independently without supervision, be self-directed and demonstrate initiative
• Ability to manage daily and weekly responsibilities with limited oversight
• Ability to work flexible hours, including but not limited to evenings, weekends and holidays

Preferred Qualifications

• Bachelor’s degree
• Experience working in professional sports, live entertainment, or venue operations
• Fluency in Spanish