Ticket Coordinator

About the role

Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared Ticket Coordinator to join our dynamic team in the Columbia, MD area.

About the company

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering. T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives.

Responsibilities

• Monitor dedicated queues and assign tickets to appropriate resources for troubleshooting and resolution.
• Monitor dedicated queues to ensure SLAs are maintained.
• Assign out‑of‑scope tickets to Service Desk or other teams.
• Ensure associated tickets are related to the parent ticket and perform proper follow‑up after incident resolution.
• Facilitate proper ticket assignment and resource allocation based on workload.

Qualifications

• Minimum 1 year of experience in a customer‑centric environment (e.g., office administrative role) or in a communications/project management role.
• Ability to multitask, communicate clearly, and handle a high‑stress environment.
• Active TS/SCI with FSP clearance.

Benefits

• PTO available to use immediately upon joining (prorated based on start date).
• Paid parental leave.
• Individual and family health, vision, and dental benefits.
• Annual budget for training, professional development, and tuition reimbursement.
• 401(k) plan with company match fully vested after 60 days of employment.
• Competitive salaries and performance bonuses.
• Training and educational reimburs