Ticketing Coordinator
Select Water Solutions · Lamesa, TX · 1 mo ago
OTHRFull-time
Full‑time, non‑exempt position in the Corporate business unit. Reports to the Operations Manager. No travel required.
Responsibilities
- Verify load information including customer, well name, API numbers, latitude, longitude, county, and state.
- Verify type of waste.
- Review ticket pricing daily and process it for manager review.
- Review customer requirements and pricing before generating and posting tickets.
- Process tickets according to customer requirements in a timely manner.
- Assist Credit and Collections with researching and resolving disputes.
- Review and process rejected or disputed tickets daily.
- Submit tickets into customer ticketing portals/EDI.
- Communicate with other departments to resolve discrepancies.
- Assist with month‑end closing.
- Maintain and understand customer payment requirements.
- Maintain open communication with Operations and team leaders regarding customer requirements or pricing changes.
- Maintain open communication with AR teams to ensure timely responses to emails and questions.
- Run and monitor reports daily to identify ticketing issues and ensure ticket accuracy before sending to invoicing.
Requirements
- High school diploma or GED.
- Competency in Microsoft Office applications, including Excel, Word, and Outlook.
- Ability to perform arithmetic operations with whole numbers, common fractions, and decimals.
- Excellent verbal and written communication skills.
- Strong attention to detail and ability to multitask.
- Strong organizational skills.
- Proficiency with a ten‑key keypad.
Benefits
- Medical, dental, and vision coverage, plus life and disability insurance.
- Paid vacation days and paid holidays.
- 401(k) retirement and savings plan with company match.
- Referral bonus with no cap on the amount of referrals.
- Paid training.
Physical Demands
- Works inside a climate‑controlled environment.
- Extended periods of sitting at a desk; requires a high degree of concentration in a busy area.
- Ability to lift up to 25 lb.
Schedule
Monday – Friday, 8 am – 5 pm.