Ticketing Coordinator

About the role

This Ticketing Coordinator role operates within Philippine travel/DMC operations spanning leisure, ticketing, tours, hotels, transfers, groups, and MICE. The position focuses on ticketing coordination applied to travel planning and service, ensuring confirmed facts, pending dependencies, and exceptions are visibly separated.

Responsibilities

• Review ticketing coordination with supplier coordination, leaving a visible source, owner, status, and next action for each checkpoint within Philippine travel/DMC operations.
• Document Shroff Travel role documentation with status tracking, ensuring traceability and ownership for all ticketing-focused tasks.
• Maintain reservation systems with deadline management, ensuring all checkpoints are clearly documented and actionable.
• Reconcile documentation with reporting, maintaining accuracy and visibility of status updates.
• Coordinate quality control with workflow management, surfacing repeated errors before they lead to downstream rework.

Success Profile

• Use Shroff Travel Workflow Context and Travel Planning confidently to support Philippine travel/DMC operations.
• Apply data accuracy without losing track of evidence or deadlines in the ticketing workflow.
• Document process compliance and issue escalation decisions to maintain clear reasoning.
• Exercise judgment in follow-up, especially when coordination depends on external confirmations rather than assumptions.
• Ensure role-specific handoffs combine follow-up, documentation, and quality control to keep work secure, traceable, and ready for the next teammate.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $42,000–$65,000 per year.